Returns and refunds

1.1. If a prepaid Order is cancelled in part or in full, the cost of the cancelled Goods or Order is refunded only to the Buyer's bank account, which the Buyer must specify in the relevant application. An application to cancel Goods or an Order, or to return Goods of adequate or inadequate quality, is sent by the Buyer to the Seller at the Seller's email address: ceo@smartycode.ru.

1.2. If the Order is not delivered, the Seller reimburses the Buyer in full for the prepaid Order and the delivery cost after receiving confirmation from the courier service that the Order has been lost or returned to the Seller's warehouse.

1.3. A claim for a refund of the amount paid for the Goods is satisfied within 7 business days from the date the completed application is submitted.

1.4. Refunds are made by bank transfer. Funds are credited to the Buyer's bank account within 10 (ten) calendar days.

1.5. If the Order was paid for by bank card on the Site, a refund is possible only to the bank card used for the payment.

1.6. Return of Goods of adequate quality

1.6.1. The Buyer may refuse the ordered Goods at any time before receiving them, and after receiving the Goods — within 14 (fourteen) days, not counting the day of delivery or receipt. Return of Goods of adequate quality is possible provided that their presentation and consumer properties are preserved, along with the document confirming the fact and terms of purchase.

1.6.2. Under the Russian Law "On Protection of Consumer Rights" No. 2300-1 of 07.02.1992, Goods that have been used cannot be returned.

1.6.3. Goods purchased in the online store that are included in the List of goods of adequate quality not subject to exchange, approved by Decree of the Government of the Russian Federation No. 2463 of 31.12.2020, are not subject to return or exchange:

• 1. Goods for the prevention and treatment of illness at home (childcare items);
• 2. Personal hygiene items (toothbrushes, combs, hair clips and similar);
• 3. Perfumery and cosmetic products;
• 4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made of non-woven fabric-type materials — ribbons, braid, lace and others);
• 5. Sewn and knitted items (sewn and knitted underwear, hosiery);
• 6. Products and materials made wholly or partly of polymer materials and in contact with food (tableware and kitchenware, containers and packaging materials for storing and transporting food, including single-use items);
• 7. Household furniture (furniture sets and suites);
• 8. Technically complex household goods with an established warranty period (household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephone and facsimile equipment; electronic musical instruments; electronic toys);
• 9. Non-periodical publications (books, brochures, albums, cartographic and sheet-music editions, sheet publications, calendars, booklets, and publications reproduced on technical media).

1.6.4. If the Buyer refuses Goods of adequate quality, the Seller must refund the amount paid by the Buyer for the Goods, excluding the delivery costs incurred by the Seller, no later than 10 days from the date the Buyer submits the corresponding written request through the online store website.

1.7. Return of Goods of inadequate quality

1.7.1. Goods of inadequate quality are Goods containing defects, that is, Goods that are faulty and cannot perform their functional purpose. A defect is a failure to comply with the mandatory requirements provided by law or by the Rules, or with the purposes for which such Goods are ordinarily used, or with the purposes of which the Seller was informed by the Buyer when concluding the sale contract.

1.7.2. The Goods received must match the description on the Site. Differences in design or styling details from the description stated on the Site are not an indication of inadequate quality.

1.7.3. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Buyer at the moment of delivery in accordance with clause 5.10 of these Rules. On delivery the Buyer signs the delivery receipt, thereby confirming that the Goods were inspected before receipt, that the set is complete, and that there are no claims regarding quantity or appearance.

1.7.4. If Goods of inadequate quality were delivered to the Buyer and nothing else was agreed in advance with the Seller, the Buyer may rely on article 18 of the Russian Law "On Protection of Consumer Rights" No. 2300-1 of 07.02.1992.

1.7.5. Claims for a refund of the amount paid for the Goods are satisfied within 10 business days from the date the corresponding claim is submitted, namely from the moment the Seller receives the application in accordance with clause 7.1 of these Rules.

1.7.6. The refund is made by returning the cost of the paid Goods to the Buyer's bank card.

1.7.7. The Buyer should send the documents required to process the return to the Seller's email address ceo@smartycode.ru:

• A written application;
• A document confirming that the Buyer purchased the Goods from the Seller;
• A photograph of the defective Goods;
• A copy of an identity document;
• Bank card details for the transfer of the refunded amount for the defective Goods.